Frequently asked questions

Nefhm is a digital healthcare platform that connects you with licensed doctors remotely via video or chat, provides electronic prescriptions and medical reports, and lets you manage your health from one place.

Yes. No doctor is activated on the platform before their credentials, professional license and experience are verified, and their performance is continuously reviewed through patient ratings.

An instant consultation connects you with the first available doctor in the specialty within minutes and suits non-emergency cases that need a quick opinion. A scheduled consultation books a specific time with a specific doctor.

All payments are processed online through a certified payment gateway supporting bank cards, mada and Apple Pay. We never store your card details on our servers.

If the doctor decides treatment is needed, an electronic prescription is issued to your record immediately and can be dispensed at a pharmacy. Some controlled medications cannot be prescribed remotely under regulations.

Yes, you can attach reports, images and lab results before or during the consultation for the doctor to review.

Remote consultations are not suitable for emergencies. If you have severe chest pain, difficulty breathing, heavy bleeding or loss of consciousness, call 997 immediately or go to the nearest emergency department.

Your data is encrypted in transit and at rest, and only the doctor you consult can view your record. We comply with the personal data protection regulations in force in the Kingdom.

Yes. You can add family members and manage their consultations from your account, and the interface is designed to be simple and clear for all ages.

Scheduled appointments can be cancelled in the app sufficiently ahead of time, and the refund policy described in the Terms of Use applies.